How to make a personal injury claim

It is important to lodge a MAC claim as soon as possible after a motor vehicle accident so that we can assess your eligibility for MAC Scheme benefit and help you get the medical treatment and services necessary to support your recovery.

Time limits apply to make a MAC Scheme claim:

• For persons injured as an adult (aged 18 or over);

• a  claim should be made within 6 months of the accident.
• a claim made later than 6 months but within 3 years of the accident may still be considered,
• a claim made later than 3 years from the date of accident will not be considered.

• For persons injured as a minor (aged under 18) a MAC Scheme claim must be made within 3 years of their 18th birthday

Claims made for MAC Scheme benefits after expiry of these time limits will not be accepted.

• You can make a claim for yourself if over 18

• A parent or guardian can make a claim for a minor under 18 

• A person who is a temporary or permanent guardian of someone who is severely injured, can make a claim on behalf of that person. When they are able to do so, the injured person will be required to sign and validate their claim
  

To help us process your claim as quickly as possible, please include all the details required on the claim form.   

You should also provide the following information when submitting your claim:

• copies of all medical certificates or reports regarding the treatment of your injuries

• confirmation of employment or work history such as payslips or tax returns if you intend on claiming Loss of Earning Capacity benefits

• confirmation of any other insurance cover that you may have such as travel insurance, income protection or total and permanent disability insurance

• the police accident report reference number, if you were the driver. 
  

The claim form should be lodged with our claims manager, TIO MAC by email to mac@tiofi.com.au or posted to: TIO Motor Accidents Compensation, GPO Box 770, Darwin NT 0801

If you need any help when completing the claim form, please call the TIO MAC claims team on

1300 493 506 during business hours.

After we have received your completed claim form, you will receive written notification from TIO MAC which will include your claim number and the name and contact details of your TIO MAC case manager. 

Your TIO MAC case manager will be your first contact for managing your claim.  They will call you to introduce themselves, answer any questions you may have and guide you through the claims process. If there is any further information we require, your case manager will let you know. 

If you haven’t heard from the TIO MAC claims team after 5 business days, please contact them on 1300 493 506 during business hours to make sure your claim has been received.