Please choose an option below for contact information.
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Interpreter Service
To arrange an interpreter service, please call TIO MAC 1300 493 506
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General enquiries
For general enquiries you can use the online form on this page or contact us at:
GPO Box 770 Darwin NT 0801
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Help after an accident
If you’ve been injured or have lost a loved one, please visit help after an accident or call 1300 493 506
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If you disagree with a claim's decision
If you are not satisfied with a MAC Scheme decision, please visit If you disagree with a decision which explains the process for decision reviews.
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Compliments and other feedback
To provide compliments on your service experience or other feedback, you can use the online form on this page or contact us:
GPO Box 770 Darwin NT 0801
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Complaints
Usually, any concerns you have can be resolved with a phone call. However, if this is not the case, you can use the online form on this page or contact us at:
GPO Box 770 Darwin NT 0801
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How to report fraud
If you suspect fraud or dishonest behaviour in relation to the MAC Scheme or the handling of a claim, please visit our Fraud and dishonesty page . Reports can be made confidentially to either TIO or MACC:
TIO
GPO Box 770 Darwin NT 0801
MACC
GPO Box 1974 Darwin NT 0801
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Road Safety
You can use the online forms below to send us a message at any time.
Contact us
Contact Us
Claimant feedback, compliments and complaints
Contact Us
MAC Scheme
Business hours are 8am - 5pm Monday to Friday
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