What we can and can’t pay for

MAC covers medical and rehabilitation expenses for motor vehicle accident injuries, but not damage to vehicles or personal items.

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What MAC can and can’t pay for

The MAC Scheme covers medical and rehabilitation expenses for motor vehicle accident injuries, but not damage to vehicles or personal items.

The Motor Accidents (Compensation) Act 1979 sets out the eligibility criteria for MAC Scheme benefits and what MAC may pay for such as:

damage to your car, motorbike, scooter, bicycle or other type of transport including the cost of towing or vehicle storage
damage to non-medical personal items (motorcycle gear, clothes, mobile phones etc)
treatment or services unrelated to your motor vehicle accident injuries
treatment or services that are not safe, effective or necessary and reasonable.
treatment by a person who is not registered, qualified or authorised to provide those services
medical or other treatment or services provided outside Australia

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Business hours are 8am - 5pm Monday to Friday

Call TIO MAC on 1300 493 506

to arrange an interpreter service